• Frequently Asked Questions

    How does this whole thing work?

    It's easy! Each month you will receive 6 or 12 gluten-free cookies delivered straight to your door. Half of your cookies will be beautifully decorated sugar cookies, while the other half will be gourmet cookies in unique flavors. We surprise you with the flavor of the month as well as the design so that each box feels like an extra special treat!

    When will my cookies arrive?

    We ship out all orders on 3rd Monday of every month. We ship using USPS two day mail so they should arrive within 2-3 days after shipping. We are not responsible for any delays in shipping due to the carrier.

    How are the cookies packaged?

    To ensure freshness, cookies are heat-sealed in individual bags. Then they are packaged in our branded Lush Bites box with tissue paper and placed in a box for shipping for protection. We do our best to make sure your cookies arrive to you in one piece. However, sometimes there may be breakage. We apologize any time this happens but the cookies will still be delicious!

    Do you ship outside of the United States?

    We currently only ship within the United States. We want to make sure our cookies are delivered fresh to you! We are working hard on expanding to other countries as soon as possible. Sign up for our newsletter to get updates on our growth!

    Do you accept refunds, returns or exchanges?

    Unfortunately do to the nature of our business being handmade, we will not accept any refunds.

    When will I be billed?

    You'll be billed immediately upon purchase of your subscription. Then, after that you will be billed each month (or period) on the 11th thereafter. For example, if you purchase your box on June 20th, you will be billed that day. Your first box will arrive mid July and then you will be rebilled on August 11th for your August box, September 11th for your September box and so on.

    However, any 3-month, 6-month or one-time gifts will be paid in full at the time of purchase.

    Still have Questions?

    Contact us at hello@lushbites.co and we'll be happy to answer any questions you have!